7:00 am to 4:30 pm Pacific Time (Monday–Friday)
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800-368-6868 | email@example.com
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800-771-5579 | firstname.lastname@example.org
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We appreciate your business and strive to always meet or exceed your expectations with all of our products and services. If you are not completely satisfied, please contact Accounts Receivable within 30 days from the date of purchase to arrange a refund or credit. Authors purchasing books for events will have 60 days from the date of purchase to return books.
Hours: 8:00 am to 12:00 pm Pacific Time (Monday–Friday)
Phone: 800-368-6868 Ext 167 or Press 4 at the main menu
If you wish to return all or part of an order, please contact Accounts Receivable for a Return Authorization (RA) Number. Note: Returns will not be accepted without a RA Number.
All returns must be clean, unmarked, in saleable condition, and returned within 30 days of the original invoice date. Returns will be credited to your account at the original invoice price when received in saleable condition. Books that are returned in damaged condition will be destroyed and no credit will be issued.
All damaged or defective book claims must be made within 30 days of the original invoice date.
Return Authorization Procedures
Returns must be sent to our warehouse in Michigan (shipping labels will be provided with your RA number). Any returns sent to our Santa Barbara, CA, office will be refused. All returns must be accompanied by an RA number.
Instructions for Preparing Print Products for Return Shipment
Any books that come back damaged as a result of return shipping will not be credited to your account. The warehouse will destroy them.
Thank you for complying with the above instructions to ensure proper credit for your return.
Please indicate your preferred shipping method.
Approved institutions may order on account plus shipping and handling.
Orders from individuals must be prepaid.
Print books customers from outside the United States should contact the appropriate representative below based on region:
2 Linden Close
Kent TN4 8HH
Phone: +44 (0) 1892 544272
Fax: +44 (0) 1892 511152
For ABC-CLIO, Greenwood, and Praeger books, please contact CrossCan:
CrossCan Educational Services
12 Court St
St Catherines, Ontario L2R 4R3
Toll Free: 800-251-0918
For Libraries Unlimited and Linworth books, please contact The Library Marketplace (formerly the OLAStore):
The Library Marketplace/Ontario Library Association
2 Toronto St., 3rd Floor
Toronto, ON M5C 2B6
For ABC-CLIO, Greenwood, and Praeger books, please contact Co Info Pty Ltd:
Co Info Pty Ltd
12B Koornang Road
Scoresby, Victoria 3179
Phone: (+61) 3 8582 1681
For Libraries Unlimited and Linworth books, please contact Inbooks:
c/o James Bennett Pty Limited
Unit 3, 114 Old Pittwater Road
Brookvale NSW 2100
Phone: (+61) 2 8988-5000
Fax: (+61) 2 8988-5090
Print out the book information page from our website and mail/fax your book order to:
Yushodo Co Ltd
Shinjuku-ku, Tokyo 160-0002
Phone: (+81) 3-3357-1412
Fax: (+81) 3-3356-8730
Maruzen Co., Ltd.
Shinagawa, Tokyo 140-0002
Phone: (+81) 3-6367-6053
Fax: (+81) 3-6367-6163
China Publishers Marketing
Attention: Benjamin Pan
Room 2804, Building #1
No. 7, Lane 569, Xinhua Road
Shanghai, China, 200052
Wise Book Solutions
Attention: Sunny Cheong
#101-1607 Daewoo Freshia
279-50 Sungsoo-Dong 2Ga
Seoul, 133-832, Korea
Phone: 822 499 4301
Fax: 822 499 4363
Please contact our International desk
147 Castilian Drive
Santa Barbara, CA 93117
Phone (from outside U.S. & Canada): Country code +1 805-968-1911
Fax (from outside U.S. & Canada): Country code +1 866-270-3856
If you do not find a distributor for your country listed above, please contact our fulfillment partner Marston Book Services below.
Marston Book Services
160 Milton Park
Fax order to: +44 (0)1235 465555
Email order to: firstname.lastname@example.org