Ordering & Returns

Hours
7:00 am to 4:30 pm Pacific Time (Monday–Friday)

Order a Book
products.abc-clio.com | 800-368-6868 (press 2) or 866-270-3856 (fax) | CustomerService@abc-clio.com
Note: Sale prices for direct orders only. Not available to distributors or wholesalers.

Order a Database or eBook
800-368-6868 (press 2) | suborder@abc-clio.com
Sign up for a Free Trial Database or eBook here

Renew Your Database Subscription
800-368-6868 | suborder@abc-clio.com

Subscribe to a Magazine or Journal
800-771-5579 | suborder@abc-clio.com

Renew Your Magazine (Current Subscribers Only)
800-368-6868 | suborder@abc-clio.com

We appreciate your business and strive to always meet or exceed your expectations with all of our products and services. If you are not completely satisfied, please contact Accounts Receivable within 30 days from the date of purchase to arrange a refund or credit. Authors purchasing books for events will have 60 days from the date of purchase to return books.

Hours: 8:00 am to 12:00 pm Pacific Time (Monday–Friday)
Phone: 800-368-6868 Ext 167 or Press 4 at the main menu
Email: rarequest@abc-clio.com

Return Policy

If you wish to return all or part of an order, please contact Accounts Receivable for a Return Authorization (RA) Number. Note: Returns will not be accepted without a RA Number.

All returns must be clean, unmarked, in saleable condition, and returned within 30 days of the original invoice date. Returns will be credited to your account at the original invoice price when received in saleable condition. Books that are returned in damaged condition will be destroyed and no credit will be issued.

All damaged or defective book claims must be made within 30 days of the original invoice date.

Return Authorization Procedures

Returns must be sent to our warehouse in Michigan (shipping labels will be provided with your RA number). Any returns sent to our Santa Barbara, CA, office will be refused. All returns must be accompanied by an RA number.

Instructions for Preparing Print Products for Return Shipment

  • Completely wrap book with clean paper or plastic (newsprint damages books and is not recommended).
  • Use suitable boxes with adequate packing materials (jiffy bags or padded envelopes are not recommended). Fill the box with enough packing material to prevent crushing of the box or contents.
  • Enclose original invoice or packing slip, contact person’s name, and fax number with returned items.
  • Make sure the box is sealed securely.
  • Affix the ABC-CLIO Return Authorization (RA) number label to the outside of box. Returns received without an RA number label will be refused.
  • Return shipment should be sent by via tracking carrier with signed proof of delivery in the event of loss. Returns made via USPS will be the responsibility of the shipper if the shipment is lost in transit.


Any books that come back damaged as a result of return shipping will not be credited to your account. The warehouse will destroy them.

Thank you for complying with the above instructions to ensure proper credit for your return.

International Ordering
Please indicate your preferred shipping method.
Approved institutions may order on account plus shipping and handling.
Orders from individuals must be prepaid.

Print books customers from outside the United States should contact the appropriate representative below based on region:

Mailing Address:
Durnell Marketing
2 Linden Close
Tunbridge Wells
Kent TN4 8HH
UK
Phone: +44 (0) 1892 544272
Fax: +44 (0) 1892 511152
Email: orders@durnell.co.uk

For ABC-CLIO, Greenwood, and Praeger books, please contact CrossCan:
Mailing Address:
CrossCan Educational Services
12 Court St
St Catherines, Ontario L2R 4R3
Toll Free: 800-251-0918
Web: www.crosscaneducation.com

For Libraries Unlimited and Linworth books, please contact The Library Marketplace (formerly the OLAStore):
Mailing Address:
The Library Marketplace/Ontario Library Association
2 Toronto St., 3rd Floor
Toronto, ON M5C 2B6
Phone: 416-363-3388
Fax: 416-941-9581
Email: orders@accessola.com
Web: www.thelibrarymarketplace.com

For ABC-CLIO, Greenwood, and Praeger books, please contact Co Info Pty Ltd:
Mailing Address:
Co Info Pty Ltd
12B Koornang Road
Scoresby, Victoria 3179
Australia
Phone: (+61) 3 8582 1681
Email: pst1@coop.com.au

For Libraries Unlimited and Linworth books, please contact Inbooks:
Mailing Address:
Inbooks
c/o James Bennett Pty Limited
Unit 3, 114 Old Pittwater Road
Brookvale NSW 2100
Australia
Phone: (+61) 2 8988-5000
Fax: (+61) 2 8988-5090
Email: orders@inbooks.com.au

Print out the book information page from our website and mail/fax your book order to:
Mailing Address:
Yushodo Co Ltd
27 Sakamachi
Shinjuku-ku, Tokyo 160-0002
Japan
Phone: (+81) 3-3357-1412
Fax: (+81) 3-3356-8730
Email: sales@yushodo.co.jp

Mailing Address:
Maruzen Co., Ltd.
4-13-14 Higashi-Shinagawa
Shinagawa, Tokyo 140-0002
Japan
Phone: (+81) 3-6367-6053
Fax: (+81) 3-6367-6163
Email: bookimport@maruzen.co.jp

Mailing Address:
China Publishers Marketing
Attention: Benjamin Pan
Room 2804, Building #1
No. 7, Lane 569, Xinhua Road
Changning District
Shanghai, China, 200052
Phone/Fax: 0086-21-54259557
Mobile: 0086-13061629622
Email: benjamin.pan@cpmarketing.com.cn

Mailing Address:
Wise Book Solutions
Attention: Sunny Cheong
#101-1607 Daewoo Freshia
279-50 Sungsoo-Dong 2Ga
Sungdong-Ku
Seoul, 133-832, Korea
Phone: 822 499 4301
Fax: 822 499 4363
Email: SunnyCheong88@naver.com

Please contact our International desk
Mailing Address:
ABC-CLIO
147 Castilian Drive
Santa Barbara, CA 93117
USA
Phone (from outside U.S. & Canada): Country code +1 805-968-1911
Fax (from outside U.S. & Canada): Country code +1 866-270-3856
Email: internationalsales@abc-clio.com

If you do not find a distributor for your country listed above, please contact our fulfillment partner Marston Book Services below.

Mailing Address:
Marston Book Services
160 Milton Park
Abingdon OX14
UK
Fax order to: +44 (0)1235 465555
Email order to: enquiries@marston.co.uk

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