ABC-CLIO

Contact Us

General Inquiries & Customer Service 
Domestic General Inquiries (US and Canada)

Mailing Address
ABC-CLIO
P.O. Box 1911
Santa Barbara, CA 93116-1911

Physical Address
ABC-CLIO
130 Cremona Drive
Santa Barbara, CA 93117

Phone: 800-368-6868
805-968-1911

Company Directory: press 1
Sales: press 2
Customer Service/Technical Support/General Inquiries: press 3
Accounts Receivable: press 4
Royalties: press 5

Hours: 7:00 am to 4:30 pm Pacific Time (Monday–Friday)

Email: CustomerService@abc-clio.com

Fax: 866-270-3856

International General Inquiries

Mailing Address
ABC-CLIO
130 Cremona Drive
Santa Barbara, CA 93117 USA

Phone: Country Code +1 805-895-5623

Company Directory: press 1
Sales: press 2
Customer Service/Technical Support/General Inquiries: press 3
Accounts Receivable: press 4
Royalties: press 5

Hours: 7:00 am to 4:30 pm Pacific Time (Monday–Friday)

Fax: 866-270-3856

Email: internationalsales@abc-clio.com

FAQs
How do I place an order, check on shipping dates, check the status of an order or backorder, or cancel an order?

Email customerservice@abc-clio.com, call 800-368-6868, or fax 866-270-3856.
You can also send an inquiry by mail to:

Customer Service
ABC-CLIO
PO Box 1911
Santa Barbara, CA 93116-1911

How do I order a magazine subscription?

For Library Media Connection (LMC) subscriptions, call 800-607-4410. For all others, call 800-771-5579.

I’m outside of the United States. How do I place an order?

Please see the "Ordering & Returns" section of the Contact Us page.

I need to change my order. What should I do?

Email customerservice@abc-clio.com or call 800-368-6868.

I received a damaged or defective book. What should I do?

Email customerservice@abc-clio.com, call 800-368-6868, or fax 866-270-3856.
You can also send an inquiry by mail to:

Customer Service
ABC-CLIO
PO Box 1911
Santa Barbara, CA 93116-1911

I’d like to return a book. What should I do?

If you are not completely satisfied with your purchase, or an error was made in fulfilling your order, please see our Return Policy.

Do I need to add tax to my order? What if we are tax exempt?

Email customerservice@abc-clio.com or call 800-368-6868.

How do I receive a copy of an invoice?

Send a request to AR@abc-clio.com or call 800-368-6868.

How do I update my address in your records?

Email customerservice@abc-clio.com or call 800-368-6868.

How do I remove my name and/or school from the mailing list?

Mail or fax a copy of the address page of the catalog in question to Customer Service:

Mail:
Customer Service
ABC-CLIO
PO Box 1911
Santa Barbara, CA 93116-1911

Fax:
866-270-3856

I forgot my username or password. What should I do?

Please see the "Tech Support" section of the Contact Us page.

Ordering & Returns
Domestic Ordering Information

Hours: 7:00 am to 4:30 pm Pacific Time (Monday–Friday)

To Order a Book

Note: Sale prices for direct orders only. Not available to distributors or wholesalers.

To Order a Database or eBook

To Sign up for a Trial Database or eBook

To Subscribe to a Magazine or Journal

To Order Webinars

To Order ABC-CLIO Downloadable Lesson Plans

  • Order Online
  • Questions about your order: 800-368-6868 (press 3)
International Ordering Information

Please indicate your preferred shipping method.
Approved institutions may order on account plus shipping and handling.
Orders from individuals must be prepaid.

Print books customers from outside the United States should contact the appropriate representative below based on region:

Europe
Mailing Address:
Durnell Marketing
2 Linden Close
Tunbridge Wells
Kent TN4 8HH
UK
Phone: +44 (0) 1892 544272
Fax: +44 (0) 1892 511152
Email: admin@durnell.co.uk

Canada
For ABC-CLIO, Greenwood, and Praeger books, please contact EDU:
Mailing Address:
Edu Reference Publishers Direct Inc
109 Woodbine Downs Blvd, Unit #3
Toronto, Ontario M9W 6Y1
Phone: 416-674-8622
Toll Free: 877-674-8622
Fax: 416-674-6215
Email: eduref@edureference.com
Web: www.edureference.com

For Libraries Unlimited and Linworth books, please contact OLA Store:
Mailing Address:
OLA Store/Ontario Library Association
50 Wellington Street East, Suite 201
Toronto, ON M5E 1C8
Phone: 416-363-3388
Fax: 416-941-9581
Email: publications@accessola.com
Web: www.accessola.com/olastore

Australia and New Zealand
For ABC-CLIO, Greenwood, and Praeger books, please contact Co Info Pty Ltd:
Mailing Address:
Co Info Pty Ltd
200A Rooks Road
Vermont, Victoria 3133
Australia
Phone: (+61) 3 9210 7777
Email: books@coinfo.com.au
Fax: (+61) 3 9210 7778

For Libraries Unlimited and Linworth books, please contact Inbooks:
Mailing Address:
Inbooks
c/o James Bennett Pty Limited
Unit 3, 114 Old Pittwater Road
Brookvale NSW 2100
Australia
Phone: (+61) 2 8988-5000
Fax: (+61) 2 8988-5090
Email: orders@inbooks.com.au

Japan
Print out the book information page from our website and mail/fax your book order to:
Mailing Address:
Yushodo Co Ltd
27 Sakamachi
Shinjuku-ku, Tokyo 160-0002
Japan
Phone: (+81) 3-3357-1412
Fax: (+81) 3-3356-8730
Email: sales@yushodo.co.jp

Mailing Address:
Maruzen Co., Ltd.
4-13-14 Higashi-Shinagawa
Shinagawa, Tokyo 140-0002
Japan
Phone: (+81) 3-6367-6053
Fax: (+81) 3-6367-6163
Email: bookimport@maruzen.co.jp

China
Mailing Address:
China Publishers Marketing
Attention: Benjamin Pan
Room 2804, Building #1
No. 7, Lane 569, Xinhua Road
Changning District
Shanghai, China, 200052
Phone/Fax: 0086-21-54259557
Mobile: 0086-13061629622
Email: benjamin.pan@cpmarketing.com.cn

Korea
Mailing Address:
Wise Book Solutions
Attention: Sunny Cheong
#101-1607 Daewoo Freshia
279-50 Sungsoo-Dong 2Ga
Sungdong-Ku
Seoul, 133-832, Korea
Phone: 822 499 4301
Fax: 822 499 4363
Email: SunnyCheong@Kornet.net

Mexico, Central and South America, and the Caribbean (including Puerto Rico)
Please contact our International desk
Mailing Address:
ABC-CLIO
130 Cremona Drive
Santa Barbara, CA 93117
USA
Phone (from outside U.S. & Canada): Country code +1 805-968-1911
Fax (from outside U.S. & Canada): Country code +1 866-270-3856
Email: internationalsales@abc-clio.com

United Kingdom and the Rest of the World
If you do not find a distributor for your country listed above, please contact our fulfillment partner Marston Book Services below.

Mailing Address:
Marston Book Services
160 Milton Park
Abingdon OX14
UK
Fax order to: +44 (0)1235 465555
Email order to: enquiries@marston.co.uk

Returning a Book or Product

We appreciate your business and strive to always meet or exceed your expectations with all of our products and services. If you are not completely satisfied, please contact Accounts Receivable within 30 days to arrange a refund or credit. Authors purchasing books for events will have sixty (60) days from the date of purchase to return books.

Hours: 8:00 am to 12:00 pm Pacific Time (Monday–Friday)
Phone: 800-368-6868 Ext 167 or Press 4 at the main menu
Email: rarequest@abc-clio.com

Return Policy

If you wish to return all or part of an order, please contact Accounts Receivable for a Return Authorization (RA) Number. Note: Returns will not be accepted without a RA Number.

All returns must be clean, unmarked, and in saleable condition; and returned within thirty (30) days of the original invoice date. Returns will be credited to your account at the original invoice price when received in saleable condition. Books that are returned in damaged condition will be destroyed and no credit will be issued.

All damage or defective book claims must be made within thirty (30) days of the original invoice date.

Return Authorization Procedures

Returns must be sent to our warehouse in Michigan (shipping labels will be provided with your RA number). Any returns sent to our Santa Barbara, CA, office will be refused. All returns must be accompanied by a RA number.

Instructions for Preparing Print Products for Return Shipment

  • Completely wrap book with clean paper or plastic (newsprint damages books and is not recommended).
  • Use suitable boxes with adequate packing materials (jiffy bags or padded envelopes are not recommended). Fill the box with enough packing material to prevent crushing of the box or contents.
  • Enclose original invoice or packing slip, contact person's name, and fax number with returned items.
  • Make sure the box is sealed securely.
  • Affix the ABC-CLIO Return Authorization (RA) number label to the outside of box. Returns received without a RA number label will be refused.
  • Return shipment should be sent by via tracking carrier with signed proof of delivery in the event of loss. Returns made via USPS will be the responsibility of the shipper if the shipment is lost in transit.

Any books that come back damaged as a result of return shipping will not be credited to your account. The warehouse will destroy them.

Thank you for complying with the above instructions to ensure proper credit for your return.

Tech Support
Product Support

NOTE: Clicking the email address above initiates an email to techsupport@abc-clio.com with “Technical Support” as the subject line.

Hours: 7:00 am to 4:30 pm Pacific Time (Monday–Friday)

Username and Password

NOTE: Clicking the email address above initiates an email to customerservice@abc-clio.com with "Username/Password/IP Help" as the subject line.

Hours: 7:00 am to 4:30 pm Pacific Time (Monday–Friday)

Examination & Desk Copies
Examination Copies

College and university faculty may request examination copies of books for consideration as course texts.

Libraries Unlimited - Requests for exam copies of Libraries Unlimited titles can be made by completing the LU exam copy request form. Once received, a Libraries Unlimited Faculty Textbook Consultant will contact you to complete your request.

ABC-CLIO, Greenwood, and Praeger - Requests for exam copies from all other imprints can be made by completing the exam copy request form. Once received, an ABC-CLIO Customer Service Representative will contact you to complete your request.

Approved requests will be sold at a flat 70% discount off list price.  Shipping and handling is $6 per copy in United States and $14 per copy in Canada, plus applicable sales tax. Multi-volume sets are not available for this discount. Copies are non-returnable. Limit one per individual person or two per institution. Requestors must have a U.S. or Canadian delivery address.

If an instructor purchases an examination copy and the book is later adopted as a course text, the exam copy serves as the instructor's desk copy.

As an alternative to hardcopies, the eBook version can be previewed for 30 days free of charge.

International requests, except Canada, are limited to the eBook version.

Desk Copies

College and university instructors are entitled to one complimentary desk copy of any book adopted for course use if 10 or more copies have been ordered by the college bookstore and the instructor has not previously received a desk or examination copy. Requestors must have a U.S. or Canadian address.

Libraries Unlimited - Requests for desk copies of Libraries Unlimited titles can be made by filling out the LU desk copy request form.

ABC-CLIO, Greenwood, and Praeger - Requests for desk copies from all other imprints can be done by completing the desk copy request form.

Once received, an ABC-CLIO Customer Service Representative will contact you to complete your request. Desk copies are provided at the discretion of ABC-CLIO.

Permissions Requests

Permissions requests are processed through the Copyright Clearance Center. Processing times vary, but requests typically require one to six weeks. Please do not submit duplicate requests.

Submit a permissions request

Rights Inquiries

Rights Mailing List
If you would like to be on our Rights Licensing Mailing List, please email rights@abc-clio.com.

Paperback and Foreign Language Rights
Paperback, foreign language, and some electronic rights are available for select ABC-CLIO, Greenwood, Praeger, Libraries Unlimited, and Linworth titles. To request an examination eBook, please email rights@abc-clio.com. For inquiries please provide the following information:

  • The title, author, and ISBN number of the book of interest
  • The rights desired
  • Your complete mailing address, contact name, email address, and telephone number
Media Inquiries & Review Copies

Media and Review Copies
Review copies are reserved for members of the print/online journals, radio, and television media only. Copies are issued for print/online review consideration, author interviews, and other publicity-related purposes only.

Media and review copy requests can be made via our online form.

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