With the increasing importance of information both as a lifeline of organizational administration and decision-making and as a product in its own right, office automation systems have become a paramount management concern. Choosing the appropriate system from the many types available and getting the most out it requires a degree of specialized knowledge that is seldom available to busy managers and executives. This volume, the first in a series of handbooks on office automation systems planning and implementation, is designed for the planner who needs to know how to evaluate an organization’s system requirements, develop an overall systems strategy, and choose and work with consultants and systems vendors.