This book is designed to help MIS and information center managers and their staffs to efficiently and cost effectively meet the needs of end-users in their organizations. Focusing on managerial aspects of information centers, Robert J. Thierauf explores the ways in which new information technology–spreadsheets, query languages, report writers, word processing, etc.–can be placed in the hands of end-users without the interdepartmental conflict and loss of systems control often associated with such transitions.