How To Write Usable User Documentation
2nd Edition
by Edmond H. Weiss
June 1991, 280pp, 8 1/2x11
1 volume, Greenwood

Paperback: 978-0-89774-639-7
$42, £33, 37€, A58
Please contact your preferred distributor for pricing.

This popular handbook presents a step-by-step method for clearly explaining a product, system, or procedure. The easy-to-follow text–packed with examples and illustrations–explains the unique demands of this form of writing and shows how to set up the best user model. The book covers developing a modular outline and storyboard, generating the draft, revising, developing a formal usability test, and supporting and updating user documentation. Also included are a glossary of terms, a listing of books and periodicals for additional information, and an index.


"A readable, thought-provoking volume."—Library Quarterly, 00/00/00

"Weiss leads technical writers and documentors through the process of clearly explaining a product, system or procedure."—Sci-Tech Book News, 00/00/00

"There may be guidance that pre-dates Weiss' book, but for me this represents the beginnings of user-friendly documentation. Anyone who has struggled through a manufacturer's manuals....needs to know that there is a better way to serve the customer. . . . Effective documentation must factor in motivation. . . . Wiess shows us how. . . . The other problem with conventional documentation, is its internal organization. Instead of self-contained answers, one is forced to leaf from one partial explanation to the next. . . . Weiss gets directly to the point. His answer is modularization. Each section must be short, focused, self-contained, and conceptually autonomous. It must be able to stand on its own, so that if the reader stops right there (wherever that is), he can resume reading without loss at a later point. YES!"—HTML Author, 00/00/00
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