Sustainable Online Library Services and Resources
Learning from the Pandemic
by Mou Chakraborty, Samantha Harlow, and Heather Moorefield-Lang, Editors
October 2022, 257pp, 6 1/8 x 9 1/4
1 volume, Libraries Unlimited

Paperback: 978-1-4408-7925-8
$70, £54, 61€, A96
Please contact your preferred distributor for pricing.
eBook Available: 978-1-4408-7926-5
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Learn best practices for sustainable library services and resources from a wide range of authors at a variety of libraries.

COVID-19 shifted library services and resources; this book includes narratives of lessons learned and sustainable practices to prepare educators and librarians for any challenges that might arise in the future.

All different types of libraries (academic, public, special, and school) were impacted by the pandemic, and librarians learned valuable lessons about how to shift and transition in a challenging time.

In this informative book, librarians, instructional designers, educators, and faculty from all over the world write about how they pivoted services and resources online to continue to serve patrons during a pandemic and beyond, as well as which services and programs will be sustainable and scalable. Online delivery of programs and services allows librarians to respond to many different situations, emergencies, and challenges, and this book is a record of the lessons that librarians learned and the practices they’ll implement in the future based on their experiences with COVID-19. Sustainable Online Library Services and Resources showcases a diverse range of perspectives on how online learning has changed and grown with a focus on what library services and resources are here to stay.


  • Explains how to sustain a wide variety of successful virtual library programming and services post-pandemic
  • Includes diverse librarian voices on sustainable and scalable online services and resources and overcoming challenges in a post COVID-19 landscape
  • Offers key takeaways from changes in library workflows due to COVID-19
Mou Chakraborty is the director of external library services at Salisbury University. She is a liaison to several departments and oversees distance library services. An active member in multiple library associations, Chakraborty has presented at many conferences nationally and regionally, conducted interactive workshops on customer service, published articles, and published a book with ABC-CLIO. Her professional interests include but are not limited to distance learning, information literacy, copyright, customer service training and issues, and international students and education. She is a recipient of the Salisbury University President's Diversity Award.

Samantha Harlow has worked with libraries, instructional technology, and online learning for more than 10 years. She is currently the online learning librarian at the University of North Carolina at Greensboro (UNCG) as well as serving as a liaison to the Departments of Community and Therapeutic Recreation, Kinesiology, and Public Health Education. She works with the Research, Outreach, and Instruction UNCG University Libraries Department to train and assist liaison librarians with online learning, including creating accessible digital objects, managing the UNCG Libraries' research tutorials, integrating the library into the Canvas learning management system, and hosting virtual events for online and face-to-face students and instructors.

Heather Moorefield-Lang is associate professor for the Department of Library and Information Science at the University of North Carolina at Greensboro. She has long been interested in how technologies can enhance instruction in libraries and classrooms. Her research focuses on makerspaces as well as online learning and accessibility. She has published in a wide range of peer-reviewed and popular publications, and this is her second book with ABC-CLIO. To learn more about Heather and her work, check out her YouTube Channel Tech 15, or follow her on Twitter @actinginthelib.
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