The ABCs of ERM
Demystifying Electronic Resource Management for Public and Academic Librarians
by Jessica Zellers, Tina M. Adams, and Katherine Hill
January 2018, 244pp, 6 1/8x9 1/4
1 volume, Libraries Unlimited

Paperback: 978-1-4408-5580-1
$55, £43, 48€, A76
eBook Available: 978-1-4408-5581-8
Please contact your preferred eBook vendor for pricing.

Easy to read and use, this handbook answers all of your questions about electronic resources.

The ever-shifting landscape of electronic resources challenges even the most tech-savvy information professionals. Now, however, you can surmount those challenges, with the solid backing offered in this practical book.

Despite their being visible, valuable, and expensive components of public and academic library collections, electronic resources remain somewhat mysterious to many librarians. How do you deal with vendors, how do you decide which e-resources to buy, how do you optimize access for remote users, and perhaps most importantly, how do you motivate your public to use them?

Created by three front-line practitioners, this guide answers all of those questions and more, offering practical advice to information professionals involved in any aspect of electronic resource management—from selecting, acquiring, and activating to managing, promoting, and deselecting. It features clear instructions along with definitions, checklists, FAQs, and sidebars comprising sensible tips and anecdotal asides for the involved librarian. Written in a lively style and brimming with helpful information, this is the guide you’ll wish you had in library school, and a resource you will refer to again and again.


  • Helps librarians grapple with areas with which they may not be familiar through clear, workable explanations
  • Serves as an at-a-glance reference for quick answers to questions about electronic resources
  • Engages readers and provides practitioners a good overview of the topic and references for further reading
Jessica Zellers worked in small, medium, and large public libraries before more recently switching to academic libraries. Formerly an Electronic Resources Librarian, she is now Collection Development Librarian at Western Carolina University. She is author of Libraries Unlimited’s Women’s Nonfiction: A Guide to Reading Interests and a frequent contributor to NoveList.

Tina M. Adams, Electronic Resources Librarian at Western Carolina University, has worked at mid-sized to massive academic libraries and is a former reference, instruction, and distance education librarian. Her experience in both public services and online and distance education allows her to bring a patron-centric vision to technical services. She has published in areas such as online instruction, library support of distance education students, and the history and pedagogy of distance education. She has recently contributed encyclopedia articles related to electronic journals, e-books, and e-reader technologies.

Katherine Hill has worked in academic libraries of all types, from the small liberal arts Edgewood College in Wisconsin to the massive, research-focused North Carolina State University. Now Electronic Resources and Distance Education Librarian at University of North Carolina at Greensboro, she focuses on bringing the sometimes disparate worlds of public and technical services together. She has presented and written on this topic, on serial and knowledge base data management, and on the role of professional education in training future electronic resource librarians at the Charleston Conference, NASIG, and ER&L and in the journal Serials Review.


"The ABCs of ERM provides a helpful overview to the wide-ranging work of the ERM librarian and would be useful for those new to the profession and seasoned professionals alike."—Serials Review Journal, February 10, 2020

"Each chapter is written so that all library professionals can easily comprehend the subject matter. Perhaps most important, though, is the immensely applicable and relevant way in which the information is presented. Think of this like a training guide for new librarians who will interact with electronic resources (i.e., all of them). The content is excellent, the presentation is welcoming, and the length is unintimidating. The authors have done an excellent job in creating a book that should prove invaluable to the profession, particularly in this transition period."—ARBA, August 4, 2018
By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.
Accept All Cookies | Decline.