Encyclopedia of Conflict Resolution
by Heidi Burgess and Guy M. Burgess
November 1997, 356pp, 7x10
1 volume, ABC-CLIO

Hardcover: 978-0-87436-839-0
$83, £62, 70€, A119
eBook Available: 978-0-58502-889-7
Please contact your preferred eBook vendor for pricing.

In the past 20 years, conflict resolution—which includes such negotiation techniques as mediation and arbitration—has grown rapidly as a scholarly and professional field. More and more people are finding that these techniques provide an efficient and cost-effective means of settling personal, organizational, business, community, and international disputes. Encyclopedia of Conflict Resolution is the first of its kind and presents all the concepts, techniques, information, and resources vital to this important field.

Topics covered include events, people, organizations, and training and academic programs. This is a useful reference work for students, parents, teachers, and business people, as well as mediators and other conflict resolution professionals.

Heidi Burgess and Guy M. Burgess are co-directors of the Conflict Research Consortium at the University of Colorado, Boulder, CO specializing in the resolution of intractable conflict.


Outstanding Academic Book 1998—CHOICE, December 31, 1998


"Essential for high school, undergraduate, and graduate collections, as well as for scholars who require a handbook on the subject."—Choice, May 1, 1998

"...a thoughtful, well-written, and remarkably concise work that addresses a real need in the field...."—Alternative Newsletter, March 1, 1998
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