Recruitment, Retention, and Employee Relations
Field-tested Strategies for the '90s
by D. Keith Denton
July 1992, 232pp, 6 1/8x9 1/4
1 volume, Praeger

Hardcover: 978-0-89930-661-2
$84, £63, 70€, A120
eBook Available: 978-1-4408-0232-4
Please contact your preferred eBook vendor for pricing.

This book documents what some of the world’s most successful and innovative companies are doing to improve their recruitment, retention and employee relations. World-class companies like Merck, Hewlett-Packard, General Electric, Federal Express, Motorola, Cypress, and PepsiCo share their techniques.

This unique volume delivers practical and successful techniques used by some of the world’s most competitive and innovative companies to the hands of the Human Resource Manager. Techniques described in the book can help any company enhance its ability to recruit, retain and improve its employee relations.

A synthesis of effective recruiting techniques is explained including a review of Merck’s Interview Skills workshop, Hewlett-Packard’s Behavioral Interviewing and Marriott’s recruitment programs. Effective retention techniques are also explained, including Federal Express’ Guaranteed Fair Treatment Procedure, General Electric’s Work Out Program, Motorola’s Six Sigma program, Merck’s Flextime program and Cypress’ Goal Setting process. Several successful techniques for improving communication and recognition are also examined including PepsiCo’s SharePower. Additionally, a wide range of techniques are examined which should help companies better manage diversity within the workplace, reduce turnover, simplify work and build employee self esteem.

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