Case Study Research

A Program Evaluation Guide for Librarians

by Ravonne A. Green


Problem: Since accreditation standards do not contain specific, prescriptive language, determining an appropriate compliance strategy is often challenging. Solution: Case studies can be used to provide an intensive, holistic description and analysis of library programs, enabling librarians to comply with outcome assessment demands.

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Cover image for Case Study Research

October 2011

Libraries Unlimited

Pages 116
Volumes 1
Size 7x10
Topics Research Methods, Statistics, and Data/Research Methods
  Management and Administration/Assessment and Evaluation of Services

This enlightening book presents a hypothetical evaluation case study to explore and propose tools for effective library program assessment.

Although outcome assessment is almost universally expected by accreditation committees, it is difficult for librarians to determine the methods that should be employed for completing such assessments. Case Study Research: A Program Evaluation Guide for Librarians provides guidance for developing an effective program-assessment method using a case-study approach.

Built around a hypothetical case and complete with vignettes and examples, the guide explains everything from evaluating a case-study proposal to bounding the case, analyzing the context, planning questions and criteria, and identifying design and data collection methods. It discusses how to establish and maintain appropriate political, ethical, and interpersonal relationships; how to collect, analyze, and interpret quantitative and qualitative data; and finally, how to evaluate and report the case study. In addition, the book guides the reader through the process of using case-study matrices and selecting appropriate qualitative software.


  • A hypothetical program evaluation case study
  • Vignettes and examples related to the hypothetical case
  • Focus questions, a case application, and application questions and exercises with each chapter
  • End-of-chapter references
  • A brief glossary of common case-study terms
  • Appendixes of additional program evaluation materials


  • Uses a hypothetical case study to demonstrate every phase of program evaluation and assessment
  • Shows how to use case study research to identify behavioral and procedural patterns in a naturalistic setting
  • Explores how collective case studies are used in program evaluation to provide an accurate picture of an entire organization or program or to provide peer evaluations
  • Guides readers in selecting appropriate qualitative software
Author Info

Ravonne A. Green is an independent assistive technology consultant in the library and information science program at Valdosta State University. Her published works include Libraries Unlimited's Keep It Simple: A Guide to Assistive Technologies.



"Ravonne A. Green provides everything librarians must know to pick appropriate case studies, and makes Case Study Research a reference to have on hand for every librarian and library administrator."Midwest Book Review

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