Recruitment, Retention, and Employee Relations

Field-tested Strategies for the '90s

by D. Keith Denton


This book documents what some of the world's most successful and innovative companies are doing to improve their recruitment, retention and employee relations. World-class companies like Merck, Hewlett-Packard, General Electric, Federal Express, Motorola, Cypress, and PepsiCo share their techniques.

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Cover image for Recruitment, Retention, and Employee Relations

July 1992


Pages 232
Volumes 1
Size 6 1/8x9 1/4
Topics Business/Human Resources
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This unique volume delivers practical and successful techniques used by some of the world's most competitive and innovative companies to the hands of the Human Resource Manager. Techniques described in the book can help any company enhance its ability to recruit, retain and improve its employee relations.

A synthesis of effective recruiting techniques is explained including a review of Merck's Interview Skills workshop, Hewlett-Packard's Behavioral Interviewing and Marriott's recruitment programs. Effective retention techniques are also explained, including Federal Express' Guaranteed Fair Treatment Procedure, General Electric's Work Out Program, Motorola's Six Sigma program, Merck's Flextime program and Cypress' Goal Setting process. Several successful techniques for improving communication and recognition are also examined including PepsiCo's SharePower. Additionally, a wide range of techniques are examined which should help companies better manage diversity within the workplace, reduce turnover, simplify work and build employee self esteem.

Table of Contents

Crises, Cures, and Success Stories
Finding and Keeping Employees
Aggressive Recruitment for Entry-Level Workers
What's Going on in Academia
Keeping Employees
Delayered, Downsized and Demotivated
Job Redesign
Building a Culture
Competitive Culture: The Story of Fujitsu
Employee Involvement in a Union Environment
Management Through Multi-Skilled Teams
Building a Team
Open Communication
Merck's Face-to-Face Communication
Entrepreneurial Spirit



I would heartily recommend this book for the Human Resource professional who needs a quick, practical proposal of solutions to our current problems. For those of us in the EAP field with little or no HR experience, it certainly should find a place on our bookshelves. Otherwise, we risk becoming dated in our knowledge of HR strategy. We must be able to talk their language. Many of us, of course, are part of the quality movements within our corporations and can apply many of the concepts to our own programming.—Journal of Employee Assistance Research

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Performance and Motivation Strategies for Today's Workforce cover imageCodependency in the Workplace cover imageHigh Commitment Workplaces cover image
Evaluating Interpersonal Skills in the Job Interview cover imageIndividual Commitment and Organizational Change cover imagePredicting Success in Higher-Level Positions cover image

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