Explores the causes, effects, experience, and management of emotions in organizational life, with practical advice for executives and those who want to influence how management is done.
Spanning a variety of disciplines, theories, and methods, the editors and the contributors to this uniquely cross- and interdisciplinary volume explore the factors that provoke emotions in the workplace, their effects, and how they should be managed. Among the propositions they examine are: emotions are not just effects in organizations but contribute to their structure; by examining emotions we learn more about certain organizational dynamics that may seem unemotional; the display of emotions may not be harmful; and leadership is actually about emotion management. An important, far-reaching exploration for specialists and academics in organizational behavior, psychology, and other fields in the social and behavioral sciences and for their executive counterparts in management.
The editors and their contributors start from the premise that organizations are emotional places, that they use emotions to motivate employees to perform and customers to buy. Using quantitative as well as qualitative methods, and theoretical as well as methodological approaches, they show how events in organizations create emotions—how it is that we come to experience a sense of satisfaction or outrage. They explore how our sense of organizational identity is connected to how we feel; how rules about the display of emotions act as organizing forces within organizations, creating organizational structure and shaping behavior; how emotions can harm employees, how they react to pressures to feel, and how emotions are essential to inspirational leadership. Not just for theoreticians and academicians, the volume is also a rich source of advice for organizational management and for those who wish to influence how management is practiced.
Foreword by Blake Ashforth
Introduction
Emotions in the Workplace: Developments in the Study of the Managed Heart by Neal M. Ashkanasy, Charmine E. J. Härtel, and Wilfred J. Zerbe
Organizational Behavior as Emotion Management by Willem Mastenbroek
Affective Events-Emotions Matrix: A Classification of Work Events and Associated Emotions by John Basch and Cynthia D. Fisher
Doing Justice to Workplace Emotion by Russell Cropanzano, Howard M. Weiss, Kathleen J. Suckow, and Alicia A. Grandey
Commentary: The Nature of Emotions in Organizations by Wilfred J. Zerbe, Charmine E. J. Härtel, and Neal M. Ashkanasy
Emotions as Structuring Forces in Organizations
Powerful Emotions: The Vicious Cycle of Social Status Positions and Emotions by Larissa Z. Tiedens
Gendering Emotions, Gendering Teams: The Construction of Emotions in Self-managing Teamwork by Marjukka Ollilainen
Commentary: Emotions as an Organizing Principle by Charmine E. J. Härtel and Wilfred J. Zerbe
The Role of Emotions in Helping to Understand Organizational Dynamics
Owning Up or Opting Out: The Role of Emotions and Identities in Issue Ownership by Michael G. Pratt and Jane E. Dutton
Affective, Behavioral, and Cognitive Acceptance of Feedback: Individual Difference Moderators by Lonna J. Anderson and Robert G. Jones
Affective Reactions to Physical Appearance by Anat Rafaeli and Avi Kluger
Commentary: Emotions as Mediators and Moderators by Wilfred J. Zerbe and Charmine E.J. Härtel
Outcomes of Emotions in the Workplace
The Organizational Culture of a Street Kid Agency: Understanding Employee Reactions to Pressures to Feel by Jeffrey Karabanow
Catching Fire Without Burning Out: Is There an Ideal Way to Perform Emotion Labor? by Susan M. Kruml and Deanna Geddes
Emotional Dissonance and Employee Well-being by Wilfred J. Zerbe
Commentary: Reconciling Research Findings by Charmine E. J. Härtel and Wilfred J. Zerbe
Emerging Research Agendas
Transformational Leadership as Management of Emotion: A Conceptual Review by Neal M. Ashkanasy and Barry Tse
The Importance of Job Characteristics to Emotional Displays by Ronald H. Humphrey
Shame and Work by Christian F. Poulson II
Commentary: Emerging Research Agendas by Neal M. Ashkanasy, Charmine E.J. Härtel, and Wilfred J. Zerbe
References
Index
Endorsements
[A] groundbreaking overview of a significant emerging area of scholarly theory and research. As a connoisseur of the role of emotions in work, I found much to relish and learn from in this intellectual feast.—Daniel Goleman^LAuthor of ^IWorking with Emotional Intelligence^R
This book plays a noteworthy part in the new wave of scholarship that is emotionalising the workplace. The editors have brought together a range of social researchers at the cutting edge of their disciplines, who explore different facets, fusions, and functions of emotions in organizations....Importantly, they reveal a fascinating array of issues and textures on how emotions structure and define relationships, and how they are manipulated in organizations....This collection is an essential one for both new and experienced researchers of emotion.—Stephen Fineman^LProfessor of Organizational Behavior^LSchool of Management^LUniversity of Bath, UK
A treasure trove of works elucidating emotions in the workplace....This is truly a brilliant volume which I highly recommend to those who study organizations and to those who work in them.—Arlie Hochschild^Lauthor of ^IThe Managed Heart: The Commercialization of Human Feeling^R and ^IThe Time Bind: When Work Becomes Home and Home Becomes Work^R
