Topic: Business / Finance/Investments/Banking

 
Achieving Quality in Financial Service Organizations
How to Identify and Satisfy Customer Expectations
Robert E. Grasing, Michael H. Hessick
000-0-00000-000-0

This eBook may be purchased through the following distributors:

 
Robert E. Grasing, Michael H. Hessick
ADD COPY 2009 ABC-CLIO
Customer Service 800-368-6868

Achieving Quality in Financial Service Organizations

How to Identify and Satisfy Customer Expectations

Robert E. Grasing, Michael H. Hessick Robert E. Grasing, Michael H. Hessick

September 1988

Praeger

Cover
Pages
Volumes
Size
Hardcover
264
1
 
ISBN
978-0-89930-230-0
Print in Stock
$77.95

add to cart

Two consultants examine the need for increased attention to quality in this rapidly growing and changing field. Drawing on numerous examples of successful quality improvement programs in banks, insurance companies, and other organizations, the authors provide detailed suggestions for improving accuracy, timeliness and consistency in service delivery. Changing employee attitudes to reflect the organization's commitment to quality also is covered. Accounting professionals in financial service organizations, particularly at the management level, will want to examine this book. Journal of Accountancy

As a result of the deregulation and diversification of the financial service industry, consumers in the 1980s can choose from among a wide range of options. As full-line services are offered by more companies--from banks to insurance firms to mail order and department store chains--competition has grown intense. Financial organizations must distinguish basically similar products and services from those of other companies in order to attract and retain today's increasingly sophisticated customer. This practical handbook, written by two experienced consulting executives in the field, shows how to compete successfully by improving the quality, selection, and delivery of services. Based on proven, field-tested methods developed by the Robert E. Nolan Company, a leading consultant to the banking and insurance industries, it presents clear, step-by-step methods for designing and implementing financial service packages that will satisfy customer needs.
Why Quality Has Become the Latest Focus
Quality Efforts Today
Understanding and Achieving Quality
Simplicity: The Improvement Process
Accuracy
Timeliness
Consistency
Attitudes
Success
Quality Expectations: How to Get Started




Other Titles Of Interest
Effective Financial Management in Public and Nonprofit Agencies, Third Edition Cover ImageEarnings Measurement, Determination, Management, and Usefulness Cover ImageDirectory of Research Grants 2006 Cover ImageDirectory of Biomedical and Health Care Grants 2006 Cover ImageDebt Trap Cover ImageCritical Financial Accounting Problems Cover ImageCreating Investor Demand for Company Stock Cover ImageCorporate Social Awareness and Financial Outcomes Cover ImageCorporate Financial Planning and Management in a Deficit Economy Cover ImageCorporate Asset Management Cover ImageCommercial Banking in an Era of Deregulation Cover ImageBusiness Valuations Cover ImageBank Mergers in a Deregulated Environment Cover ImageAn Investor's Guide to the Korean Capital Market Cover ImageAdvanced Management Accounting Cover ImageAccounting, a Multiparadigmatic Science Cover ImageAccounting in the Soviet Union Cover ImageAccounting Certification, Educational, and Reciprocity Requirements Cover ImageAccounting and Tax Aspects of Computer Software Manufacturing Cover ImageA Contrarian Strategy for Growth Stock Investing Cover ImageA Concise History of European Monetary Integration Cover Image
Effective Financial Management in Public and Nonprofit Agencies, Third Edition Cover Image
Effective Financial Management in Public and Nonprofit Agencies, Third Edition

Jerome B. McKinney

2004 / Praeger

 

Hardcover $76.95

 

 

Earnings Measurement, Determination, Management, and Usefulness Cover Image
Earnings Measurement, Determination, Management, and Usefulness
An Empirical Approach

Ahmed Riahi-Belkaoui

1999 / Praeger

 

Hardcover $119.95

 

 

Directory of Research Grants 2006 Cover Image
Directory of Research Grants 2006

Grants Program

2005 / Greenwood

 

Hardcover $151.95

 

 

Directory of Biomedical and Health Care Grants 2006 Cover Image
Directory of Biomedical and Health Care Grants 2006
Twentienth Edition

Grants Program

2005 / Greenwood

 

Hardcover $93.95

 

 

Debt Trap Cover Image
Debt Trap
Rethinking the Logic of Development

Lombardi

1985 / Praeger

 

Hardcover $106.95

 

 

Critical Financial Accounting Problems Cover Image
Critical Financial Accounting Problems
Issues and Solutions

Ahmed Riahi-Belkaoui

1998 / Praeger

 

Hardcover $110.95

 

 

Creating Investor Demand for Company Stock Cover Image
Creating Investor Demand for Company Stock
A Guide for Financial Managers

Richard M. Altman

1988 / Praeger

 

Hardcover $119.95

 

 

Corporate Social Awareness and Financial Outcomes Cover Image
Corporate Social Awareness and Financial Outcomes

Ahmed Riahi-Belkaoui

1999 / Praeger

 

Hardcover $119.95

 

 

Corporate Financial Planning and Management in a Deficit Economy Cover Image
Corporate Financial Planning and Management in a Deficit Economy

Louis E.V. Nevaer, Steven A. Deck

1987 / Praeger

 

Hardcover $98.95

 

 

Corporate Asset Management Cover Image
Corporate Asset Management
A Guide for Financial and Accounting Professionals

Clark E. Chastain

1987 / Praeger

 

Hardcover $119.95

 

 

Commercial Banking in an Era of Deregulation Cover Image
Commercial Banking in an Era of Deregulation
Third Edition

Emmanuel N. Roussakis

1997 / Praeger

 

Hardcover $125.00

 

 

Business Valuations Cover Image
Business Valuations
Advanced Topics

Larry J. Kasper

1997 / Praeger

 

Hardcover $125.00

 

 

Bank Mergers in a Deregulated Environment Cover Image
Bank Mergers in a Deregulated Environment
Promise and Peril

Bernard Shull and Gerald A. Hanweck

2001 / Praeger

 

Hardcover $119.95

 

 

An Investor's Guide to the Korean Capital Market Cover Image
An Investor's Guide to the Korean Capital Market

Il-woon Kim, Tai-soon Yoon

1992 / Praeger

 

Hardcover $103.95

 

 

Advanced Management Accounting Cover Image
Advanced Management Accounting

Ahmed Riahi-Belkaoui

2000 / Praeger

 

Hardcover $125.00

 

 

Accounting, a Multiparadigmatic Science Cover Image
Accounting, a Multiparadigmatic Science

Ahmed Riahi-Belkaoui

1996 / Praeger

 

Hardcover $119.95

 

 

Accounting in the Soviet Union Cover Image
Accounting in the Soviet Union

Ehiel Ash, Robert Strittmatter

1992 / Praeger

 

Hardcover $119.95

 

 

Accounting Certification, Educational, and Reciprocity Requirements Cover Image
Accounting Certification, Educational, and Reciprocity Requirements
An International Guide

Jack R. Fay

1992 / Praeger

 

Hardcover $119.95

 

 

Accounting and Tax Aspects of Computer Software Manufacturing Cover Image
Accounting and Tax Aspects of Computer Software Manufacturing

Robert W. McGee

1987 / Praeger

 

Hardcover $98.95

 

 

A Contrarian Strategy for Growth Stock Investing Cover Image
A Contrarian Strategy for Growth Stock Investing
Theoretical Foundations and Empirical Evidence

Donald J. Peters

1992 / Praeger

 

Hardcover $107.95

 

 

A Concise History of European Monetary Integration Cover Image
A Concise History of European Monetary Integration
From EPU to EMU

Horst Ungerer

1997 / Praeger

 

Hardcover $125.00