Topic: Business / Human Resources

 
Corporate Nonunion Complaint Procedures and Systems
A Strategic Human Resources Management Analysis
Douglas M. McCabe
000-0-00000-000-0

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Corporate Nonunion Complaint Procedures and Systems

A Strategic Human Resources Management Analysis

Douglas M. McCabe Douglas M. McCabe

October 1988

Praeger

Cover
Pages
Volumes
Size
Hardcover
220
1
 
ISBN
978-0-275-93059-2
Print in Stock
$112.95

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In the most comprehensive work on the subject published to date, McCabe presents a thorough analysis of internal dispute resolution systems in 78 of the nation's leading nonunion companies. The study's primary focus is on the procedural requirements involved in processing employee complaints for companies desiring to establish or improve internal grievance resolution programs. Three major types of procedures are examined in depth: nonunion grievance arbitration systems, nonunion internal tribunals and peer review systems, and nonunion open-door policies and formal appeal systems.

McCabe's organizing precept is the belief that it is always in management's own self interest to recognize the need for sound and equitable nonunion complaint and grievance procedures. Following his analysis of complaint procedures as stipulated in the employee relations manuals of the 78 companies under study, McCabe appraises the effectiveness of these procedures in actual practice. He demonstrates that in order to be successful, each company must tailor an individualized package of dispute resolution techniques to fit its own corporate philosophy of employer-employee relations. A comprehensive literature review and a bibliography for both practitioners and scholars of strategic human resources management complete this definitive study of dispute resolution in nonunion settings.
Foreword by Bernard H. Trimble
Introduction and Overview Design and Scope of the Book
Nonunion Grievance Procedures and Systems: A Review of the Literature
Corporate Nonunion Complaint/Grievance Systems: A Procedural Analysis
Nonunion Grievance Arbitration Systems: A Procedural Analysis
Nonunion Internal Tribunals and Peer Review Systems: A Procedural Analysis
Nonunion Open-Door Policies and Formal Appeal Systems to Higher Management: A Procedural Analysis
Conclusion and Bibliography
Index




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